Customer Support

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The client support that you can get from your cloud hosting company is really important, regardless if you have pre-sales questions and you're not a client yet, or you've got a technical problem with a current account. Prompt and accurate information regarding a question or a problem will save you lots of time and efforts, not mentioning that this is generally a sign that you're ordering from an actual hosting supplier and not from some reseller. When you purchase a hosting account from a company that doesn't own its servers and it can't access them immediately, it's likely that you'll wait for a few days to have an answer to your question, thus your web sites may remain offline for a long time. However, a supplier which provides different means of communication and has a technical support crew that is available at any time will assist you to right away and help you limit or completely avoid any kind of downtime and possible losses.

24/7 Customer Support in Cloud Hosting

The customer and tech support services for all of our cloud hosting plans are round-the-clock, thus you can forget about waiting for a few days to receive assistance. In case you are not our client yet, you can call us, chat with an agent or send an email message. If you do have an account, you can open a support ticket on top of the other three ways of contact. You are able to choose the most suitable way to contact us depending on where you are or what device you're using. We are able to assist you for more or less any hosting-related query that you have or issue that you may encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you may open a ticket, but even in this situation the max reply time will never exceed 60 minutes.

24/7 Customer Support in Dedicated Servers

All the dedicated server plans that we offer include 24/7 support through several methods of communication and with a 1-hour max response time warranty. When you want to find out more about the packages or you have any kind of general or billing questions, you're able to call one of the local numbers that we have internationally or you may use our live chat support and talk with a live representative. For entirely tech issues that need some help from a tech support person or an administrator, you are able to open a ticket from your billing Control Panel or you can send an e-mail message, as all of these channels are more appropriate to monitor a particular issue. The response time for them rarely exceeds 30 minutes, so that you can forget about waiting for a full day to receive help. Our support service is available for any kind of server-related issues, which includes the pre-installed software. In the event that you'd like to receive help with third-party apps, you may consider obtaining the Managed Services upgrade that we provide for all packages.