Installation and Troubleshooting
Learn more about the services offered by the Installation & Troubleshooting feature, which comes as standard with our VPS and Dedicated Servers.
Besides having more resources, a good reason why you could get your own web server and use it instead of a shared website hosting plan is that you'll be able to install and run a wide selection of software. With a shared account, you'll be able to use programs, which don't need root access and are not installed server-side, so in the event that you require specific software for your web sites, you can't do the installation on a shared server. This isn't the case with a hosting server of your own where you are able to install whatever you wish. The downside is that you may not have much experience and dealing with your own server is more complicated that managing a shared web hosting account where the service provider handles most things. This is why we offer an extra service for our hosting server plans called Installation & Troubleshooting and you may reap the benefits of it any time that you encounter any issues with the management of your server.
Installation and Troubleshooting in Dedicated Servers
You'll be able to add the upgrade to any one of the dedicated web hosting plans we offer at any time that you need it. In the event that you need any custom work from our administrators just after your server is prepared, you can order the upgrade during the server signup process, or if you need something to be executed later, you could add the upgrade from your billing Control Panel. The Installation & Troubleshooting service features one hour of work from our admins on your server, so if you come across any problems to install a third-party piece of software or some program gives errors and doesn't work the way it ought to, our professionals will be able to aid you in a very timely manner. If a task takes less than sixty minutes, the rest of the time shall be available for future tasks and you will be able to see it in the billing area. This upgrade is suitable if you don't have lots of experience with managing a hosting server or if you use our Managed Services upgrade, but you deplete the 30 minutes custom work it includes.