There are a handful of ways in which you can get in touch with the hosting company whose services you are using, but the one that you will invariably find no matter which company you pick is a support ticket system. It is the least complicated channel of communication for many reasons. In case no client support engineer is free at the moment and they are all busy, a phone call may not be responded to, but a ticket will invariably be received. On top of that, you can copy/paste large pieces of info without the need to worry about printing mistakes, and in case a certain issue requires more time to be fixed or a number of responses have to be exchanged, all the info will be in the exact same location, so either party can always follow the steps taken by the other one. The negative side of using tickets to get in touch with your web hosting company is that they are often separate from the hosting platform, which implies that if you need to provide info or to follow directions, you’ll have to use at least 2 different accounts and this number may increase in case you desire to administer multiple domain names. On top of that, many hosting companies reply to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting around for a reply.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we’re using for our cloud hosting plans is not separate from the hosting account. It’s included in our all-in-one Hepsia hosting Control Panel and you’ll be able to visit it whenever you want with only a couple of clicks of the mouse, without having to sign out of your hosting account. The ticketing system features a quick-search field, so you can find practically any trouble ticket that you’ve already opened, if you need it. In addition, you can see knowledge base articles that belong to various problem categories, which you can pick, so you can learn how to handle a given problem even before you actually open a ticket. The ticket response time is maximum sixty minutes, which goes to say that you can get prompt assistance at any specific time and if our tech support staff advises you to do something within your account, you can do it instantly without the need to log out of the Hepsia Control Panel.