Integrated Ticketing System in Cloud Hosting
The ticketing system that we’re using for our cloud hosting plans is not separate from the hosting account. It’s included in our all-in-one Hepsia hosting Control Panel and you’ll be able to visit it whenever you want with only a couple of clicks of the mouse, without having to sign out of your hosting account. The ticketing system features a quick-search field, so you can find practically any trouble ticket that you’ve already opened, if you need it. In addition, you can see knowledge base articles that belong to various problem categories, which you can pick, so you can learn how to handle a given problem even before you actually open a ticket. The ticket response time is maximum sixty minutes, which goes to say that you can get prompt assistance at any specific time and if our tech support staff advises you to do something within your account, you can do it instantly without the need to log out of the Hepsia Control Panel.