A live chat is a real-time method of communication between a website hosting company's support team and its customers. It is an efficient way to receive some info about the website hosting services or get some problem resolved because you are talking with a live agent. The benefits of using a live chat service rather than calling or opening a support ticket are the smaller chance of errors when you exchange info such as usernames or domain names, the more rapid response time since the communication is real-time and the fact that you don't have to stay on the chat all the time - you are able to do another thing while the agent examines the issue in question. Also, you will be able to join a live chat room from any computer that is connected to the world wide web, avoiding the phone fees that you'll need to pay if you're calling to another country.
Live Chat Support in Cloud Hosting
As part of the support services that we offer for our cloud hosting plans, you'll find live chat support which is available each and every day, even on holidays. You will be able to get in touch with us no matter if you already own an account or not, since we will assist you with all kinds of things, ranging from supplying you with common information about our solutions in case you are not a client yet and you are interested in purchasing one of our packages, to helping you with setting up an e-mail account in an e-mail client. A part of the problems are more complicated and time-consuming, and you'll have to take advantage of the ticketing system that is integrated in our Hepsia website hosting Control Panel, but we can save you time and assist you in real time on the live chat for various things.