Should you ever encounter a problem with your website and be incapable of resolving it on your own, ask the hosting provider’s client care team to help you bring the site back online. A prompt resolution would be the best scenario, but a lot of companies reply within 24 hours and even more, all the more so if you’re doing business with a hosting reseller. Even if the problem can be sorted out easily, your site may not work correctly or may not be reachable at all for a prolonged time interval, so you may lose potential clients as it is rather unlikely that anybody would be enthusiastic to return to a website that’s broken. Having said that, you should make certain not only that you can get in touch with your hosting provider, but also that they can answer and help you in a timely manner. If an application update doesn’t proceed smoothly or you delete something unintendedly, for instance, the site must be fixed speedily so as to avoid elongated downtime.

One-Hour Response Guarantee in Cloud Hosting

In case you’re using one of our cloud hosting plans and you’ve got a query or confront some obstacle, you can get in touch with us 24/7/365 by opening a trouble ticket or by writing an e-mail and we will make sure that you receive a response in less than one hour. If the issue can be sorted out, we’ll do it before we reply to you, whilst in case there’s something that you have to do on your end, we will provide you with all the needed info – what settings to check, what possible solutions to try out, etc. Typically, you will obtain a reply within less than 30 minutes, which suggests that waiting around for hours and hours or even for more than a day to receive support is something inconceivable. Our 60-minute response guarantee applies to any inquiry that you might have – billing, technical or general.