Customer Support Channels
A 60–Minute Response Time Guarantee
Every single help request you send to us will be dealt with within maximum one hour. In case your ticket or e–mail calls for further assistance from an admin, we will without delay forward it and leave a note to notify you that your case is being worked on. If you take advantage of the Optional Admin Services package, any of the server administration services included there will be executed at a time that is convenient for you.
A First–Rate Client Care Service
We’ll be at your disposal 24/7 to answer any inquiries that you may have about our Online Control Panel or any of the applications that we have installed on your behalf on the server. If you also require assistance handling server administration procedures, you can check out our Optional Admin Services package, which includes data backup hard disk drive space, weekly Operating System updates, server monitoring and rebooting services, as well as installation and troubleshooting services
A User–Friendly Help Section
We have equipped our Online Control Panel with an elaborate knowledgebase, which offers extensive explanations of its features and functionalities. Additionally, we have shot detailed video tutorials that will further explain to you how to perform a certain task or solve a typically encountered issue. All the instructional articles and the tutorial videos are easily reachable from every Online Control Panel section through the Videos and Help buttons in the upper right corner.