Despite the fact that this is not the most importantaspect to help you identify a reliable cloud hosting provider from a bad one or a reseller from a real provider, being able to call and consult with a live person is an indicator that you are not dealing with a one-person service provider and that you'll be able to get in touch with someone whenever you need assistance. The phone support for hosting services may range from general to expert, so the problems that can be resolved through a phone call differ depending on the particular supplier. In most cases, these matters are more basic and include billing or 1st level technical issues as more complex issues usually require a support ticket where both you and the system administrators can track the proceedings with a given situation. However, having the option to call your supplier can save you lots of time and efforts for the multitude of tiny problems which will eventually appear at the time you manage your web hosting account.
Phone Support in Cloud Hosting
All our cloud hosting plans include phone support 14 hrs per day even on public holidays, which means that if you do not have an account yet, you'll be able to call us and find out more about our services or whether we'll meet the system requirements for your web sites. For your benefit, we have local phone lines in the United States of America, Great Britain and Australia, so you're able to contact the telephone number which is closer to you. If you are a current customer, we can help you in a timely manner with all the general and billing matters as well as with multiple technical matters in order to save you time and efforts - we are aware of the fact that often it is easier to talk to a live person and get things done instantly. Of course, some problems cannot be taken care of on the phone, so if this is the case you will be able to take advantage of our ticketing system.